Generation and billing support

Email support@phototo3dmodel.org from your sign-in address. Include the generation time or job ID, or the Stripe receipt number for a payment. Keep card details and private photos out of your message.

Failed generation or damaged download

A failed or canceled task releases its generation credit once the failure is recorded. A network interruption can leave a task processing. Check your account generation history before starting again.

If a GLB cannot be opened, send the job ID and the application that reported the error. We will check the file, provide a working copy when available, or release the generation credit if we cannot deliver one.

Quality and refund requests

If the model looks different from what you expected, describe the problem and the angle where it appears. We review quality issues individually. A new generation normally uses another credit. For a cash refund or missing purchase, include the receipt and the account email. Refunds are reviewed manually.

Cancel a subscription

Sign in, open Manage billing and confirm cancellation in Stripe. The portal shows the effective date. Monthly credits expire at the end of the paid period. Unused one-time pack credits remain in your account.

Downloads and deletion

Open Account generation history on the homepage while signed in. Paid models are available for seven days after saving and free models for one hour. Download again within that window without using a credit. After expiry, creating a new model uses a new credit. For early deletion, email us with the job ID from your account.